These Terms & Conditions govern the use of the Domus Noctis website and the purchase of products available through it.
By accessing our website or placing an order, you agree to be bound by these Terms, our Privacy Policy, Shipping Policy, Returns Policy, and Refund Policy.
If you have any questions, please contact us at:
support@domusnoctis.com
Domus Noctis is a UK-based design studio creating small-batch ceramic feature tiles and home pieces.
All products offered on this website are subject to availability and may be withdrawn at any time.
To place an order with Domus Noctis, you must:
Be at least 18 years old
Provide accurate, complete personal and delivery information
Use a valid payment method authorised for use
Agree to these Terms & Conditions
Domus Noctis reserves the right to refuse service or cancel orders where necessary.
Made-to-order or bespoke items may require additional lead time. Any extended timeframe will be clearly stated on the relevant product page.
We take care to ensure that product descriptions, imagery, dimensions, and specifications are accurate.
However:
Colours may vary slightly due to screen calibration
Natural variation in handcrafted or small-batch tiles is expected
Measurements are approximate
These variations do not constitute defects.
If you require installation guidance, please refer to our Care & Installation Guide or contact us directly.
Prices are displayed in GBP and include applicable VAT unless otherwise stated.
Payment is accepted through the methods provided at checkout.
Your order is not considered confirmed until payment has been successfully processed.
Domus Noctis reserves the right to:
Update product pricing
Correct errors
Refuse or cancel any order where pricing or availability errors occur
You will be notified if any issue arises with your payment or order.
After placing an order, you will receive an email confirming receipt.
This acknowledgment does not constitute acceptance.
Your order is accepted once:
Payment has cleared, and
We have dispatched your item(s)
We may cancel an order if:
An item becomes unavailable
There is a pricing or description error
Fraud or unauthorised activity is suspected
If your order is cancelled, you will be refunded in full.
Shipping rates, locations, and delivery timeframes are detailed in our Shipping Policy.
Once dispatched, delivery becomes the responsibility of the courier.
Domus Noctis is not liable for delays caused by courier disruptions, weather conditions, or external factors beyond our control.
Customers must ensure their delivery address is correct at checkout.
We are not responsible for orders delayed or lost due to incorrect address details.
Your rights regarding returns, refunds, and exchanges are detailed in our:
Returns Policy
Refund Policy
Custom-made or personalised items cannot be returned unless faulty.
To begin a return, you must contact us first to receive the correct instructions.
Unauthorised returns may delay processing.
If an item arrives damaged, faulty, or incorrect, you must notify us within 7 days of delivery.
We will request:
Your order number
Clear photographs
A brief description of the issue
Where a fault is confirmed, we will offer a repair, replacement, or refund in accordance with your statutory rights under the Consumer Rights Act 2015.
All content on this website—including designs, artwork, imagery, text, logos, and product concepts—is the intellectual property of Domus Noctis.
You may not:
Copy
Reproduce
Distribute
Modify
Use our designs or imagery commercially
without prior written permission.
You agree not to:
Use the site for unlawful purposes
Interfere with its operation
Attempt to gain unauthorised access
Upload viruses or malicious code
We may suspend access or take legal action if misuse occurs.
To the fullest extent permitted by law:
Domus Noctis is not liable for:
Losses due to courier delays
Loss of profit, revenue, opportunity, or goodwill
Cosmetic variations inherent to handcrafted products
Damage caused by incorrect installation or handling
Issues resulting from incorrect customer information
Our liability is limited to the value of your order.
Nothing in these Terms limits your statutory consumer rights.
Your personal information is handled according to our Privacy Policy, which explains how we collect, store, and use your data.
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be resolved in the courts of England and Wales.
Domus Noctis may update these Terms periodically.
The version published on our website at the time of your order will apply to that purchase.
For enquiries or support:
support@domusnoctis.com
We aim to respond within 1–2 working days.