This Refund Policy applies to purchases made directly through the Domus Noctis website.
Please read it together with our Returns Policy and Terms of Service.
Nothing in this policy affects your statutory rights under UK consumer law.
A refund may be issued when:
An item has been approved for return under our Returns Policy
The item is received in its original, unused condition
The item has not been installed, altered, or damaged after delivery
The item is not custom-made, personalised, or marked as final sale
Domus Noctis reserves the right to decline refunds where items show signs of installation, wear, misuse, or handling beyond what is reasonably necessary to inspect them.
To request a refund, please contact us at:
Please include:
Your full name
Order number
Details of the item(s) you wish to return
Photographs if the item is damaged or faulty
Once we receive your request, we will confirm the next steps and provide the correct return address.
Once your returned item is received and inspected:
We will notify you by email whether your refund has been approved
Approved refunds will be issued to the original payment method only
Refunds are typically processed within 5–7 working days
Your bank or payment provider may require additional time to complete the transaction
Please note:
Original shipping costs are non-refundable
Domus Noctis cannot refund to alternative cards, accounts, or payment methods
Refunds may be reduced if the item shows signs of damage or handling beyond normal inspection
If you receive an item that is faulty or incorrect, please notify us within 7 days of delivery.
Once verified, we will provide:
A replacement
A repair
or
A refund
in accordance with your rights under the Consumer Rights Act 2015.
In cases of confirmed fault or error, Domus Noctis will cover return shipping costs.
We cannot offer refunds on:
Custom or bespoke orders
Personalised items
Products that have been installed, cut, or altered
Items returned without prior authorisation
Gift cards
These exclusions do not affect your statutory rights relating to faulty goods.
Domus Noctis may apply a partial refund in circumstances where:
Items are returned with damaged packaging
Items have been handled in a way that diminishes their value
Items show signs of use, installation, or modification
Any deduction will reflect the loss of value, as permitted under UK consumer law.
For any questions or support relating to refunds, returns, or your order, please contact:
We are committed to ensuring your experience with Domus Noctis is clear, fair, and respectful at every step.