Domus Noctis (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information with care.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase from us.
By using our website, you agree to the terms of this Privacy Policy.
If you have any questions, please contact us at:
privacy@domusnoctis.com
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We collect the following types of personal data:
Name
Billing and delivery address
Email address
Phone number
Payment information (processed securely via third-party providers)
Account login details (if you create an account)
Messages or correspondence with our support team
When you browse our website, we automatically collect:
IP address
Browser type and device information
Pages viewed
Time spent on the site
Referring URL
Cookies and similar tracking technologies
This information helps us improve website performance and user experience.
Some data may be provided by:
Payment processors (e.g., Stripe, PayPal)
Delivery partners
Analytics providers (e.g., Google Analytics)
Advertising platforms (if applicable)
We use your data to:
Process and fulfil orders
Provide customer support
Create and manage your account
Improve our website and services
Personalise your browsing experience
Prevent fraud and ensure security
Perform analytics and reporting
Comply with legal obligations
We only use your data where we have a lawful basis to do so (e.g., contract performance, legitimate interest, legal compliance, or your consent).
We share your data only when necessary, and never for sale.
Your information may be shared with:
Payment processors
Courier and delivery partners
Website hosting and maintenance providers
Email service platforms
Analytics and reporting tools
These providers only use your data to perform services on our behalf.
We may disclose information if required by:
Law or regulation
Court order
Government authority
To protect our rights, customers, or business
Domus Noctis uses cookies to:
Enable website functionality
Remember your preferences
Analyse website performance
Support checkout and basket features
You may manage cookies through your browser settings.
For full details, please refer to our Cookie Policy.
We retain your personal data only for as long as necessary:
Order information is retained for tax and accounting purposes (typically 6 years)
Customer accounts remain active until deleted by you
Email correspondence and support messages are kept for service continuity
When data is no longer required, we securely delete or anonymise it.
You have the following rights regarding your personal data:
Right to access
Right to rectification
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object
Right not to be subject to automated decision-making
Right to withdraw consent (where applicable)
To exercise any of these rights, contact us at:
privacy@domusnoctis.com
We will respond within one month as required by law.
We take security seriously and implement:
Encrypted HTTPS connections
Secure payment processing via certified platforms
Access controls
Regular system monitoring
Industry-standard security measures
While no system is entirely risk-free, we take all reasonable steps to protect your personal information.
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of these sites.
We recommend reviewing their policies independently.
Domus Noctis does not knowingly collect or store personal data from individuals under 16 years of age.
If you believe a child has provided us with data, please contact us and we will delete it promptly.
We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after changes constitutes acceptance of the revised policy.
For enquiries or support:
support@domusnoctis.com
We aim to respond within 1–2 working days.