Domus Noctis — Privacy Policy

Domus Noctis (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase from us.

By using our website, you agree to the terms of this Privacy Policy.

If you have any questions, please contact us at: privacy@domusnoctis.com

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect the following types of personal data:

1.1 Information You Provide to Us

• Name
• Billing and delivery address
• Email address
• Phone number
• Payment information (processed securely via third-party providers)
• Account login details (if you create an account)
• Messages or correspondence with our support team

1.2 Information We Collect Automatically

When you browse our website, we automatically collect:

• IP address
• Browser type and device information
• Pages viewed
• Time spent on the site
• Referring URL
• Cookies and similar tracking technologies

This information helps us improve website performance and user experience.

1.3 Information from Third Parties

Some data may be provided by:

• Payment processors (e.g., Stripe, PayPal)
• Delivery partners
• Analytics providers (e.g., Google Analytics)
• Advertising platforms (if applicable)

2. How We Use Your Information

We use your data to:

• Process and fulfil orders
• Provide customer support
• Create and manage your account
• Improve our website and services
• Personalise your browsing experience
• Prevent fraud and ensure security
• Perform analytics and reporting
• Comply with legal obligations

We only use your data where we have a lawful basis to do so (e.g., contract performance, legitimate interest, legal compliance, or your consent).

3. Sharing Your Information

We share your data only when necessary, and never for sale.

Your information may be shared with:

3.1 Service Providers

• Payment processors
• Courier and delivery partners
• Website hosting and maintenance providers
• Email service platforms
• Analytics and reporting tools

These providers only use your data to perform services on our behalf.

3.2 Legal Requirements

We may disclose information if required by:

• Law or regulation
• Court order
• Government authority
• To protect our rights, customers, or business

4. Cookies & Tracking Technologies

Domus Noctis uses cookies to:

• Enable website functionality
• Remember your preferences
• Analyse website performance
• Support checkout and basket features

You may manage cookies through your browser settings. For full details, please refer to our Cookie Policy.

5. Data Retention

We retain your personal data only for as long as necessary:

• Order information is retained for tax and accounting purposes (typically 6 years)
• Customer accounts remain active until deleted by you
• Email correspondence and support messages are kept for service continuity

When data is no longer required, we securely delete or anonymise it.

6. Your Rights (UK GDPR)

You have the following rights regarding your personal data:

• Right to access
• Right to rectification
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object
• Right not to be subject to automated decision-making
• Right to withdraw consent (where applicable)

To exercise any of these rights, contact us at: privacy@domusnoctis.com

We will respond within one month as required by law.

7. Protecting Your Data

We take security seriously and implement:

• Encrypted HTTPS connections
• Secure payment processing via certified platforms
• Access controls
• Regular system monitoring
• Industry-standard security measures

While no system is entirely risk-free, we take all reasonable steps to protect your personal information.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these sites. We recommend reviewing their policies independently.

9. Children’s Privacy

Domus Noctis does not knowingly collect or store personal data from individuals under 16 years of age. If you believe a child has provided us with data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of the website after changes constitutes acceptance of the revised policy.

11. Contact Us

For enquiries or support:

support@domusnoctis.com

We aim to respond within 1–2 working days.